ITSM Mobile Apps End-Users and Technicians

sigmaGO offers a modern mobile app experience for your ITSM solution that will enable your mobile workforce to reach new levels of productivity. With sigmaGO, you can update records and coordinate with co-workers directly from your mobile device. sigmaGO connects directly to your ITSM instance, whether it is cloud-hosted or on-premise, providing a fast, easy-to-use solution that is designed to work seamlessly with your ITSM. Enhance your customer service capabilities and reduce overall costs with the power of mobile connectivity!

Things Your Users Can Do With the sigmaGO Mobile App

  • Improve your SLA performance
  • Allow your technicians to upload visual proof of work and automatically send invoices upon closing their calls
  • Perform actions on any ticket! Add journal entries, close tickets, create new tickets, and much more including running One-Steps
  • Run One-Steps, including One-Steps with prompts
  • Take photos and screenshots via mobile devices and attach them to tickets
  • Receive push notifications on your phone from your ITSM, enabling technicians to respond more quickly to critical events
  • Manage approvals and leave approval or denial in comments
  • Update ticket status and reassign tickets quickly